I am thoroughly pleased with our service technician training. It has allowed us to train our technicians on salesmanship, process, and technical abilities. This diversified training has made our technicians more confident, and allows them to provide better service to our customers.

Don M.
GM of Services

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Our Customer Care Team has had the pleasure of participating in one of Edward’s Customer Service-focused training series. His training was structured to how we operate specifically and was very beneficial. Edward encourages participation from the whole group, talking with the Team and not at them. A quote from one team member: “It was refreshing. It wasn’t boring process review but a lively discussion about what works and why it works. We weren’t made to feel like we were doing something wrong but, instead, were given more ammunition to provide even better customer service.”
 
In my book, a trainer that can be so engaging as to have employees excited about attending a mandatory evening training class after a long day of work, is a trainer worth pursuing.    

Leslie C.
GM of Service

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Edward has the ability to create buy in and have the technician see why clear, consistent and professional communication is important. The techs will ultimately create the plan that the company wanted to implement.

Kevin W., FMP
VP of Operations

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My team has received sales training from Edward at InSight for the past six months with great results. His training style keeps the sales reps engaged, focused, and challenged to improve their business acumen along with proper work/life balance. His personal life story and successes provides the credibility to earn the respect of his audience, because he lives it every day. I highly recommend Edward and InSight for dynamic and challenging sales training.

Kurt M.
Commercial Sales Manager

"Excellent presenter! Great enthusiasm and many great ideas to implement. Please have him next year!"

"Very impressed that he was not a principle and yet he was very passionate and even more knowledgable!"

"Excellent presenter – a lot of take aways I can use right away."

- responses from 2016 acca ie3 conference attendees - 

I really like how you take the sales methodology of your sales training and plug it into real world sales scenarios. This helps verify how certain things work and gives me the confidence to use it in the field every day. You are also a positive influence both in and out of the classroom. I hope we continue to utilize your sales knowledge. You are a great resource. 

Matt B.
Sales

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Edward has been such a positive role model and leader for me over the past 9-10 years. He aided in career pathing me and leading me with sales performance growth, individual character growth and leadership training. His high energy training sessions motivate you to be better and inspires you to strive for greatness. Edward sincerely cares for others and wants to challenge you to reach your potential. I wouldn’t be where I am professionally or who I am personally if it wasn’t for Edward’s guidance. I am genuinely grateful to have him in my life.

Chad T.
Sales Manager

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The CSR training was facilitated in a way where those in the training were the ones that "came up with the answers." It made us as CSR aware of how we sound on the phone – awareness of how to do it better.

Jon W.
Office Manager

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I just wanted to thank you for today’s sales meeting and to let you know that I got a lot out of it. It's a reminder how important it is to stick with the process and practice it.

George A.
Sales

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I appreciate all you're doing to help me improve as a person and as a salesman. What has hit home so far is I have to have a good system and stick to it. I can see where I do a lot of things randomly, and therefore lose effectiveness. Again thank you, and I'll keep digging!

Bruce A.
Sales

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The part of the training that has had the most impact on me personally is focusing on the content and structure of my calls, voicemails and emails. Your instruction teaches to focus our communications on the needs of the client and this refocusing on the client is yielding positive results. I made it my goal to ensure that all of my voicemails, conversations and emails are conversational in nature and are geared towards “What’s in it for the client?” and not what’s in it for me. I’m finding that I’m getting better results from my interactions with new prospects which in turn results in increased sales or, at the very least, a better rapport with the prospect for future opportunities.

Michael S.
Sales

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Great job, and absolutely worth my time. I know sales is a constant process, and I am always looking to improve and be open to new ideas. On a side note, I like to think I have a very creative brain, some say warped, so I really like the way that you present things and don't stay inside the box, which is boring!

Brian F.
Sales

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First I want to say I really enjoyed the class today. I enjoyed stripping back our outer layers and digging into our inner selves, to see where we stand from within. I look forward to the future classes.

Chris H.
Sales

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